Hotel key cards have made room access easier for both guests and hotel staff. Instead of carrying a traditional metal key, guests can tap or swipe a card to enter…

Ask any front office manager about their worst nights and a dead door lock usually makes the list. A guest is stuck outside room 412, it's gone 11 pm, and…

Every housekeeping manager has had this conversation at some point, a quote comes in for a batch of trolleys, and nobody on the procurement side is quite sure if it's…

At first glance, a hotel door lock and a smart lock may seem like the same thing. Both can replace a traditional key and allow people to enter without using…

Every guestroom checklist has a kettle tray set on it, right next to the towels and the welcome card, and yet it's one of the items hotels tend to reorder…

Every general manager who's replaced a batch of minibars has a story about the wrong purchase, the unit that hummed all night, the one that never cooled properly because nobody…

Electricity alone can account for one of the largest operating costs in hotels, serviced apartments, offices and other commercial developments. A lot of energy may be wasted when thermostats, lights…

You can tell a lot about a hotel by looking at its housekeeping trolley. Not the fancy front desk, not the lobby, the trolley parked outside a room at 10am.…

Buying locks for one hotel is a fairly contained decision. Buying them for fifteen properties spread across six states is a different exercise altogether, and it rarely goes the same…

Most hotel owners don't think much about door locks until they're mid-renovation and a supplier is sitting across the table with three catalogs and a quote that doesn't quite add…